Polocies

Privacy Policy

Effective Date: July 23, 2026

RockSocks Collectibles (“RockSocks Collectibles,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit

www.rocksockscollectibles.com, create an account, place an order, subscribe to marketing communications, contact us, or otherwise interact with our website and services.

1. Information We Collect

We may collect the following categories of information.

Information You Provide

You may provide us with:

Your name
Email address
Telephone number
Billing and shipping addresses
Account login information
Order and transaction information
Products or collections submitted through our Sell to Us service
Messages, reviews, requests, and other communications
Marketing and newsletter preferences

Payment Information

Payments may be processed by Wix Payments or other third-party payment providers. We generally do not directly store complete credit-card numbers or payment-security codes.

Payment processors may collect and process payment details according to their own privacy policies and security practices.

Information Collected Automatically

When you use our website, we and our service providers may automatically collect:

IP address
Browser and device type
Operating system
General geographic region
Pages viewed
Links clicked
Referring website
Session activity
Shopping-cart activity
Cookie identifiers
Website performance and error information

Information From Third Parties

We may receive information from:

Wix and Wix applications
Payment processors
Shipping carriers
Fraud-prevention providers
Analytics providers
Social-media platforms
Email and marketing platforms
Other service providers assisting with our business

2. How We Use Information

We may use information to:

Process, fulfill, and deliver orders
Provide order confirmations and shipping updates
Operate customer accounts
Process payments, refunds, and returns
Respond to questions and customer-service requests
Review Sell to Us submissions
Detect fraud, unauthorized transactions, and security threats
Maintain and improve our website
Analyze website traffic and product interest
Send newsletters, restock notices, product announcements, and promotions
Comply with legal and tax obligations
Enforce our policies and protect our legal rights

3. Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to:

Keep the website functioning
Remember shopping-cart contents and preferences
Maintain account sessions
Analyze website performance
Understand visitor activity
Support marketing and advertising
Prevent fraud and improve security

You may be able to control cookies through your browser settings or through any cookie-preference tool displayed on our website. Disabling certain cookies may affect website functionality.

4. How We Disclose Information

We may disclose information to service providers that perform work on our behalf, including:

Website-hosting and e-commerce providers
Payment processors
Shipping and fulfillment providers
Customer-service systems
Email and marketing platforms
Analytics providers
Fraud-prevention and cybersecurity providers
Accountants, attorneys, insurers, and professional advisers

We may also disclose information:

To comply with law, court orders, or lawful government requests
To investigate fraud or security incidents
To enforce our agreements
To protect our customers, business, property, or legal rights
In connection with a merger, acquisition, financing, restructuring, or sale of business assets

We do not knowingly sell personal information for monetary payment. Depending on the technologies used on our website, certain analytics or advertising activity may be considered a “sale” or “sharing” under some state privacy laws.

5. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the email or by contacting us.

Even after unsubscribing from promotional communications, we may continue sending non-promotional messages regarding orders, payments, account activity, security, or customer-service requests.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

Complete transactions
Maintain business and tax records
Resolve disputes
Prevent fraud
Enforce agreements
Meet legal and regulatory obligations

Retention periods may vary based on the type of information and why it was collected.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, database, or electronic transmission method is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Choices and Rights

Depending on where you live, you may have rights concerning your personal information, including the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion of certain information
Receive a copy of certain information
Opt out of certain targeted advertising, sales, or sharing
Limit certain uses of sensitive personal information
Appeal a decision regarding a privacy request
Receive equal service without unlawful discrimination for exercising privacy rights

California privacy law, when applicable to a business, requires disclosures about the categories of information collected and instructions for exercising privacy rights. California law also distinguishes between sales for money and certain forms of information sharing for advertising.

To submit a privacy request, contact:

info@rocksockscollectibles.com

We may need to verify your identity before completing a request. We may also retain information where permitted or required by law.

9. Children’s Privacy

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13 without legally required consent.

If you believe a child under 13 has provided personal information to us, contact us so that we can review and, where appropriate, delete it.

COPPA imposes specific requirements on websites directed to children under 13 and on operators that knowingly collect personal information from children under 13.

10. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy, security, content, or practices of those third parties.

11. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised effective date.

12. Contact Us

Questions about this Privacy Policy may be sent to:

RockSocks Collectibles
Website:

www.rocksockscollectibles.com
Email: info@rocksockscollectibles.com

Terms of Service

Effective Date: July 23, 2026

These Terms of Service govern your access to and use of

www.rocksockscollectibles.com and any purchase from RockSocks Collectibles.

By accessing the website, creating an account, or placing an order, you agree to these Terms. If you do not agree, do not use the website.

1. Eligibility

You must be at least 18 years old or have the permission and supervision of a parent or legal guardian to make a purchase.

You agree to provide accurate, current, and complete account, billing, shipping, and payment information.

2. Products

We sell trading-card products that may include:

Factory-sealed products
Individual cards
Booster packs and boxes
Accessories
Promotional products
Preorders
Other collectible merchandise

Product colors, packaging, and appearance may vary slightly because of photography, screen settings, manufacturer changes, or product revisions.

Unless specifically stated otherwise, the sale of a trading-card product does not guarantee any particular card, rarity, pull rate, condition outcome, investment value, or resale value.

3. Pricing and Availability

Prices and product availability may change without notice.

We attempt to provide accurate descriptions, images, inventory information, and prices. However, errors may occur. We reserve the right to:

Correct errors or omissions
Update product information
Limit quantities
Reject or cancel an order
Refuse service where permitted by law

If an order is canceled after payment has been collected, the applicable amount will be refunded.

4. Orders

An order is not accepted until we confirm or begin processing it.

We may limit quantities per customer, household, account, address, payment method, or transaction.

We may cancel or hold an order where we reasonably suspect:

Fraud
Unauthorized payment
Pricing or inventory errors
Resale abuse
Use of automated purchasing systems
Violation of purchase limits
Other activity harmful to our business or customers

5. Payment

You authorize us and our payment providers to charge the payment method submitted for:

Product prices
Shipping charges
Taxes
Other charges clearly disclosed during checkout

Orders may be delayed or canceled if payment cannot be verified or authorized.

6. Preorders

Preorder release dates are estimates provided by manufacturers, distributors, or publishers and may change.

Products in an order containing both preorder and in-stock items may be held until all products are available unless separate shipping arrangements are offered or purchased.

A preorder may be canceled before it enters fulfillment unless the product page states that it is final sale or non-cancelable.

We may allocate preorder inventory when supplier quantities are reduced. If we cannot fulfill all or part of a preorder, we will refund the unfulfilled amount.

7. Shipping

Shipping is governed by our Shipping Policy, which is incorporated into these Terms.

Carrier estimates are not guaranteed delivery dates. Title and risk of loss transfer as permitted by applicable law and carrier practices.

Customers are responsible for providing a complete and accurate delivery address.

8. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return Policy.

Opened trading-card products, booster packs, booster boxes, and other randomized products are generally not returnable unless damaged, defective, or incorrect when delivered.

9. Product Condition and Collectibles

Collectible products may have minor manufacturer or packaging imperfections, including:

Small dents
Surface marks
Loose wrapping
Print variation
Off-centering
Minor corner or edge wear
Packaging movement during shipping

A product will not necessarily qualify as defective solely because it is unsuitable for professional grading or does not achieve an expected grade.

Card-market prices may rise or fall after purchase. Changes in market price do not qualify an order for cancellation, return, price adjustment, or refund.

10. Sell to Us Transactions

Any card, collection, or product submitted through our Sell to Us process must be lawfully owned by the seller.

The seller represents that submitted items are:

Authentic
Accurately described
Free of liens or ownership disputes
Not stolen or counterfeit

Offers may be revised after physical inspection if condition, quantity, edition, authenticity, or contents differ from the original submission.

Additional Sell to Us terms may be presented during the submission process.

11. Website Accounts

You are responsible for:

Maintaining account confidentiality
Protecting your password
Restricting access to your device
Activity conducted through your account

Notify us promptly if you suspect unauthorized account access.

12. Intellectual Property

The website and its original content, including the RockSocks Collectibles name, logo, monogram, graphics, layout, text, and branding, are owned by or licensed to RockSocks Collectibles.

Third-party trademarks, game names, product images, and intellectual property belong to their respective owners. Their appearance does not imply sponsorship or endorsement unless expressly stated.

You may not copy, reproduce, distribute, modify, scrape, or commercially exploit website content without permission.

13. Prohibited Conduct

You may not:

Use the website unlawfully
Attempt to interfere with website security
Introduce malware or harmful code
Scrape or extract website data without permission
Use bots to evade purchase limits
Impersonate another person
Submit false payment or account information
Violate another party’s rights
Attempt unauthorized access to accounts or systems

14. Disclaimer of Warranties

To the fullest extent permitted by law, the website and services are provided on an “as is” and “as available” basis.

We do not guarantee that:

The website will always be uninterrupted or error-free
Every product will remain available
Every description or image will be completely free from error
Products will increase or maintain their value
Randomized products will contain particular cards

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

15. Limitation of Liability

To the fullest extent permitted by law, RockSocks Collectibles will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the website or purchase of products.

Our total liability arising from a particular order will not exceed the amount paid for the product or order giving rise to the claim, except where a greater remedy is required by law.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold RockSocks Collectibles harmless from claims, losses, liabilities, and reasonable expenses arising from:

Your misuse of the website
Your violation of these Terms
Your violation of another party’s rights
False or unlawful Sell to Us submissions

17. Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law rules.

Any dispute not subject to another legally required forum will be brought in a court with proper jurisdiction in [insert Arizona county], Arizona.

18. Changes to These Terms

We may update these Terms periodically. Updated Terms will be posted with a revised effective date.

Continued use of the website after an update constitutes acceptance of the updated Terms to the extent permitted by law.

19. Contact

RockSocks Collectibles
Website:

www.rocksockscollectibles.com
Email: info@rocksockscollectibles.com

Return and Refund Policy

Effective Date: July 23, 2026

We want customers to receive the correct products in the condition reasonably expected. Because trading-card products are collectible, randomized, and subject to market-price changes, some items have special return restrictions.

1. Return Window

Eligible items may be returned within 14 calendar days after confirmed delivery.

To begin a return, email:

info@rocksockscollectibles.com

Include:

Order number
Item being returned
Reason for the return
Photographs when the item is damaged, defective, or incorrect

Do not send a return without authorization.

2. Eligible Returns

To qualify for a change-of-mind return, an item must be:

Unopened
Unused
In its original packaging
In the same condition in which it was delivered
Complete with seals, wrapping, inserts, and accessories
Accompanied by proof of purchase

Approval is subject to inspection.

3. Non-Returnable Items

Except where required by law or where the item arrived damaged, defective, counterfeit, or incorrect, the following are final sale:

Opened booster packs
Opened booster boxes
Opened elite trainer boxes
Opened bundles or collection boxes
Opened factory-sealed trading-card products
Mystery products
Digital products
Gift cards
Clearance or final-sale merchandise
Customized or personalized products
Products damaged after delivery
Products missing original packaging
Products returned after the return window

4. Individual Cards

Individual cards may be returned only when:

The wrong card was sent
The card is materially different from its listing
The card was damaged before or during delivery
The card is determined to be inauthentic

A return will not be approved solely because:

The card did not receive an expected professional grade
The card’s market price decreased
Minor imperfections were visible or reasonably described
The buyer changed their collecting or investment plans

Notify us of a problem with an individual card within 7 calendar days after delivery.

5. Packaging and Manufacturer Imperfections

Minor packaging defects may occur during manufacturing, distribution, or shipping. Examples include:

Small dents
Light scratches
Loose or uneven shrink wrap
Minor corner compression
Print variation
Slight packaging warping

Minor cosmetic imperfections that do not materially affect the contents may not qualify for a return or replacement.

6. Incorrect, Damaged, or Defective Orders

The wrong product
A missing product
A materially damaged product
A defective product

Provide photographs of the product, shipping box, label, and packaging.

Depending on availability and the circumstances, we may offer:

Replacement
Refund
Store credit, with your agreement
Another appropriate solution

7. Return Shipping

For approved change-of-mind returns, the customer is responsible for return shipping.

For an item confirmed to have been sent incorrectly or delivered materially damaged or defective, RockSocks Collectibles will provide reasonable return instructions and may provide a prepaid return label.

Original shipping charges are generally non-refundable unless:

The entire order was incorrect
The entire order arrived materially damaged
A refund of shipping is legally required

8. Return Packaging and Risk

Returns must be packaged securely.

We recommend using:

A trackable shipping service
Appropriate protective packaging
Shipping insurance for higher-value items

The customer is responsible for a return until it is delivered to us, except where we provided and controlled the return method.

9. Refunds

After receiving and inspecting an approved return, we will notify you whether the refund is approved.

Approved refunds will generally be issued to the original payment method. Processing times may vary by bank or payment provider.

We may reduce or deny a refund if an item:

Is opened
Is used
Is incomplete
Is damaged after delivery
Is returned without authorization
Does not match the item originally shipped
Does not satisfy this policy

10. Exchanges

Exchanges depend on product availability.

Because collectible inventory and prices change quickly, we may process an approved exchange as a return and a separate new purchase.

11. Order Cancellations

An order may be canceled before it enters processing or fulfillment. Once an order has been packed, labeled, or transferred to a carrier, it may no longer be cancelable.

If the order has shipped, the applicable return rules apply.

12. Preorder Cancellations

A preorder may be canceled before fulfillment unless the product listing states that it is final sale or non-cancelable.

Once a preorder enters fulfillment or ships, it is subject to the standard return restrictions.

If we cannot fulfill a preorder, we will refund the unfulfilled portion.

13. Market-Price Changes

Trading-card products may increase or decrease in value.

We do not provide:

Retroactive price matching
Refunds for post-purchase price decreases
Additional charges for post-purchase price increases
Returns based solely on market-value changes

14. Chargebacks

Fraudulent or abusive chargebacks may result in cancellation of pending orders, account restrictions, or other remedies permitted by law.

15. Contact

Return requests and questions should be sent to:

RockSocks Collectibles
Email: info@rocksockscollectibles.com
Website:

www.rocksockscollectibles.com

Shipping Policy

Effective Date: July 23, 2026

This Shipping Policy applies to orders placed through

www.rocksockscollectibles.com.

1. Order Processing

Most in-stock orders are processed within 1–3 business days, excluding:

Weekends
Federal holidays
Preorders
High-volume product releases
Promotional events
Orders requiring payment or address verification

Processing time is the time required to prepare an order before it is transferred to the shipping carrier. It does not include carrier transit time.

2. Shipping Locations

We currently ship to addresses within the United States.

We may restrict shipping to certain states, territories, military addresses, freight-forwarding services, post-office boxes, or international destinations based on carrier availability, fraud risk, product restrictions, or insurance limitations.

3. Shipping Rates

Shipping charges are calculated and displayed during checkout based on factors such as:

Order weight and dimensions
Delivery destination
Selected shipping method
Carrier rates
Insurance or signature requirements

Customers can review the available shipping methods and applicable charges before completing an order.

4. Delivery Estimates

Estimated delivery times may be displayed during checkout or provided by the shipping carrier.

Delivery estimates are not guaranteed and may be affected by:

Weather
Carrier delays
Holidays
Address problems
High shipping volume
Natural disasters
Government actions
Other events outside our control

5. Preorders

Preorder release and shipment dates are estimates and may change.

Preorders generally begin processing when inventory is received and cleared for sale.

Orders containing both in-stock and preorder products may be held until all products are available. Customers who want available items shipped immediately should place separate orders unless another option is offered during checkout.

6. Shipping Confirmation and Tracking

When an order ships, we will generally send a confirmation email containing tracking information.

Tracking information may take up to 24–48 hours to update after the carrier receives the shipment.

7. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address.

Contact us immediately if you discover an error. We cannot guarantee that an address can be changed after an order enters processing.

If a package is returned because of an incorrect, incomplete, refused, or undeliverable address, the customer may be responsible for:

Original shipping charges
Return-to-sender charges
Reshipping charges

8. Damaged Packages

Inspect your order promptly upon delivery.

If an item arrives damaged, contact us within 7 calendar days of delivery at:

info@rocksockscollectibles.com

Include:

Order number
Description of the problem
Photographs of the shipping box
Photographs of the shipping label
Photographs of the internal packaging
Photographs of the damaged product

Keep all packaging until the claim is resolved. We may need the original packaging to complete a carrier claim.

9. Missing or Lost Packages

If tracking shows a package as delivered but you cannot locate it:

Check the delivery location, mailbox, parcel locker, household members, and neighbors.
Allow one additional business day because carriers occasionally mark packages delivered before final placement.
Contact the shipping carrier.
Contact us if the package remains missing.

We will assist with available carrier claims, but approval and reimbursement may depend on the carrier’s investigation and applicable shipping insurance.

10. Stolen Packages

RockSocks Collectibles is not responsible for theft occurring after a carrier confirms delivery to the address provided, except where responsibility is imposed by applicable law.

Customers should use a secure delivery location. Signature service may be required or offered for higher-value orders.

11. Shipping Delays and Cancellations

We will make reasonable efforts to ship within the timeframe stated on the website.

If we cannot ship within the promised timeframe, we may contact you with a revised shipping date and provide the option to accept the delay or cancel the unshipped portion for a refund.

12. Contact

Questions about shipping may be sent to:

RockSocks Collectibles
Website:

www.rocksockscollectibles.com
Email: info@rocksockscollectibles.com